Joint Commission Right of Notification of Safety or Quality Concern

The Shriners Hospital for Children in Los Angeles is accredited by The Joint Commission. The Joint Commission standards deal with hospital quality, safety-of-care issues, and the safety of the environment in which care is provided. The Shriners Hospital in Los Angeles is committed to meeting these standards in all these areas. The hospital has an open door policy, which means that anyone has the opportunity to address their concerns directly with hospital leadership.

Please contact Susan Quinn, director of performance improvement / quality management, at
(213) 368-3322 to address any concerns. If the issue is not resolved by the hospital, you are free to contact The Joint Commission directly to raise your concerns:

Division of Accreditation Operations Office of Quality Monitoring

The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Fax: 630-792-5636
email: complaint@JCAHO.org

In addition, the Shriners Hospital in Los Angeles will have an unannounced survey by The Joint Commission every three years to assess our compliance to the standards.